Operations
Supporting environments where technical outages directly affect employees, guests, revenue, and service delivery.
Experience
Technology Leadership
Grounded in Operations
My experience has been shaped by supporting real businesses where systems need to work reliably, securely, and with as little operational friction as possible.
Current Role
Area Manager of IT
Hyatt / Bunkhouse Group
Supporting technology across multiple hospitality properties, coordinating infrastructure, vendors, business systems, and day-to-day operational support.
Scope
Multi-property IT operations
Front desk and back-of-house technology
Network and infrastructure support
Vendor and MSP coordination
Oracle OPERA / PMS environments
POS and A/V systems
Infrastructure upgrades and migrations
Endpoint provisioning and support
Access control and system administration
Operational troubleshooting and continuity
Leadership
The Work Goes Beyond Support
Infrastructure
Coordinating network, endpoint, application, server, vendor, and property technology as parts of one operating environment.
Leadership
Balancing technical priorities, stakeholder needs, vendor relationships, project execution, and operational risk.
Operating Philosophy
Technology Has to Survive Contact With Reality
Hospitality technology is a useful test of operational thinking. Systems interact with employees, guests, vendors, networks, payment systems, property applications, physical spaces, and business processes every day.
That environment has taught me to value reliability, documentation, communication, recovery planning, and clear ownership just as much as technical capability.
It is also why I am increasingly interested in security and architecture: the strongest environments are designed to be manageable before something goes wrong.
“Good IT disappears into the operation — because it works.”
Hands-On Work